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Manager, Service Delivery - Enterprise Applications

📁
Information Technology
💼
Corporate
Thanks for your interest in the Manager, Service Delivery - Enterprise Applications position. Unfortunately this position has been closed but you can search our 995 open jobs by clicking here.

KNOWLEDGE AND EXPERIENCE GUIDELINES:

 

  • Bachelor or Masters’ degree in an Information Technology or related field.

  • Ten or more years’ experience in an Information Technology role.

  • Five or more years’ experience working in the retail industry.

  • Demonstrated experience working with Agile project methodologies.

  • Demonstrated experience implementing proactive monitoring, automation and/or service orchestration solutions is preferred.

  • Demonstrated experience with IT service management, service provider oversight, ITIL practices, financial forecasting and analysis, budget and personnel administration, project planning and management, and contract/vendor negotiation and administration.

  • Demonstrated experience working with ERP, Commercial, and Custom developed enterprise solutions.  Applications in scope may include Oracle Retail (RMS), Oracle e-Business Suite and Human Resources, Manhattan WMS and Cornell Mayo Associates POS.

  • Knowledge of retail metrics, retail method of accounting and retail business processes common to retail back-office applications with preference given to candidates with strong Merchandising, Order Management and Supply Chain experience.

  • Proficiency with Microsoft Office or similar, collaboration, ITSM and project management software preferred (Service Now, Remedy, Atlassian Suite, SharePoint, MS Project etc.).

  • Excellent interpersonal and communications skills (oral and written)

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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