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Manager Restaurant Executive Chef

📁
Restaurant/Food Services
💼
Neiman Marcus

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 20 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com and LastCall.com.  Every day each of our 14,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.


Summary Statement: A Restaurant Executive Chef promotes the excellence of a Neiman Marcus store by building a professional team, driving team to create top-tier food experiences, managing catering and special parties, and overseeing key Restaurant initiatives.

Responsibilities & Duties 
Restaurant Strategy & Administration
  • Monitors and documents daily food inventories to minimize food waste, yielding resources to work towards proper food costs
  • Maintains necessary skills and knowledge of all kitchen roles to fill in for positions as needed
  • Maintains all Health and Sanitation standards as directed by NMG, local and federal health departments, and third-party sanitation auditors
  • Checks each Cook station daily to monitor preparation readiness for service
  • Oversees maintenance and cleanliness across all dining rooms and kitchens
  • Oversees adherence to Health and Safety standards in work areas
  • Drives restaurant to achieve and maintain a 90% score or better on seasonal shop reports and sanitation evaluations
  • Upkeeps current recipe book daily detailing specials, soups, and daily menu items
  • Works closely with front of house staff to execute orders and any guest requests
  • Creates and executes all daily specials and soups by instructing designated kitchen stations on roles
  • Monitors, organizes, and expedites all plates leaving the kitchen
  • Maintains current and accurate paperwork from POS reports while monitoring restaurant success compared to the bottom line
  • Manages inventory amounts, batch invoices, and month-end forecasts
  • Executes food and supplies orders in accordance with Corporate Purchasing Contracts
  • Monitors daily food costs to maintain planned food cost percentages
  • Monitors plating to consistently deliver plates according to set specifications
  • Maintains a professional, courteous kitchen environment (e.g., uniform upkeep, employee relations)
  • Plans, executes, and / or supports special promotions and events for restaurant
  • Maintains an active role in the front dining room procedures, responsible for creating positive work environment both inside and outside of the kitchen
  • Maintains close, professional relationship with all restaurant vendors
  • Keeps menus current by maintaining personal knowledge (e.g., reading cookbooks, magazines, and food journals)
  • Oversees menu pricing, maintaining set percentages
Associate Development
  • Enforces Neiman Marcus policies and procedures
  • Responsible for coaching and counseling direct reports
  • Oversees restaurant Associates in completing daily tasks
  • Provides feedback, conflict resolution, and disciplinary action for Associates
  • Partners with Human Resources on coaching and counseling of kitchen Associates
  • Works with Human Resources Manager on matters relevant to Associates (e.g., training, payroll, benefits)
  • Trains (or allocates training for) kitchen workers in respective areas of responsibility
Communications
  • Communicates daily with restaurant management team regarding scheduling, profit and loss reports, upcoming events, and any employee-related concerns
  • Communicates effectively and consistently with all culinary team members and dish crew
  • Partners with Regional Director of Restaurants and General Restaurant Manager to drive smoothly-running operations
  • Provides relevant updates in weekly department manager meeting
  • Relays relevant news concerning the restaurant to other department managers
  • Relays pertinent information and updates to restaurant staff

Qualifications
  • 4-6 years of relevant experience
  • 4-year degree preferred, culinary degree preferred
  • Proven track record achieving business results
  • History of leading, motivating, and coaching teams to achieve objectives
  • Basic financial acumen
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Excellent interpersonal skills with ability to effectively and tactfully advise, counsel, coach, resolve conflict, and negotiate within all levels of an organization
  • Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
  • Exceptional customer service and problem-solving skills
  • "Win together" mentality
  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  • Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays 
Competencies
Passion for People
  • Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
  • Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
  • Structures messages in a clear logical manner using the most appropriate communication medium
  • Responsible for the performance and career development of direct reports
  • Actively recruits and hires quality talent to add to team, planning for and creating talent bench
  • Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
  • Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
  • Assures that rewards are tied to objectives and requirements
  • Promotes a positive environment of achievement, recognition, and celebration
  • Serves as a role model by establishing and adhering to high ethical standards
  • Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
  • Speaks with truth and candor, modeling how to challenge the status quo appropriately
  • Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
  • Creates a gracious and welcoming environment for internal and external customers as well as other partners
Passion for Business
  • Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
  • Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
  • Tracks progress against departmental strategies to execute properly and successfully
  • Proactively shares information, best practices, and new ideas with team to improve business and performance
  • Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
  • Uses critical thinking skills to analyze problems and to recommend viable solutions
  • Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted
Passion for Personal Growth
  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one
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This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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