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Manager, Private Client Relations

📁
Retail Sales Management
💼
Neiman Marcus
Thanks for your interest in the Manager, Private Client Relations position. Unfortunately this position has been closed but you can search our 985 open jobs by clicking here.

 

 

Responsibilities & Duties

Customer Experience

  • Responsible for executing / hosting client experiences, in and out of stores
    • Role will be responsible for the complete execution of assigned experiences for key Neiman Marcus store’s divisions 
    • Partners with Private Client Relations Coordinator on execution needs, e.g., travel, reservations, etc.
    • Demonstrates flexibility and agility; owns processes related to client requests, travel/weather issues or other unforeseen circumstances 
    • Actively participate and engage with clients as the brand ambassador at Neiman Marcus events
    • Responsible for partnering with clients, merchants and brand teams to complete the purchase journey
  • Creating/maintaining presence and partnerships in the local community, as well as with client base, through involvement, partnerships, as well as social and seasonal events
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  • Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
  • Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brand Partners to deliver an extraordinary customer experience
  • Maintains a strong presence with store teams as a critical functional partner to deepen and build relationships with clients
  • Proactively builds positive and productive relationships with vendors, customers, merchants, etc.
  • Partners with functional leads for execution of in-store luxury events
  • Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community

 

Business Ownership

  • Navigate and source potential clients assigned to them from current client database (in-store, digital or online) or high potential client database
  • Partners with the stores or digital management team to discuss top client opportunities and how they fit into current calendar of events or brainstorm other possible client-centric experiences
  • Oversees reporting, KPI’s and measurement of all activities
  • Responsible for achieving sales targets and managing expense budgets accordingly

 

  • Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department
  • Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence for client experiences
  • Provides input on strategic objectives and sets priorities accordingly by experience/event

 

Qualifications

  • 5+ years of related Client Development / Client Relations related experience
  • Motivated and results-driven with a proven ability to set and achieve sales goals
  • Excellent oral and written communication skills
  • Demonstrates timely follow-up and follow-through on customer requests and commitments
  • Independently resolves internal and external customer questions and concerns
  • "Win together" mentality
  • Must be willing to work a flexible schedule based on business needs, which includes evenings, weekends, and holidays
  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  • 4-year degree preferred

Travel will be required, 50%+

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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