Manager, Private Client Relations
Responsibilities & Duties
Customer Experience
- Responsible for executing / hosting client experiences, in and out of stores
- Role will be responsible for the complete execution of assigned experiences for key Neiman Marcus store’s divisions
- Partners with Private Client Relations Coordinator on execution needs, e.g., travel, reservations, etc.
- Demonstrates flexibility and agility; owns processes related to client requests, travel/weather issues or other unforeseen circumstances
- Actively participate and engage with clients as the brand ambassador at Neiman Marcus events
- Responsible for partnering with clients, merchants and brand teams to complete the purchase journey
- Creating/maintaining presence and partnerships in the local community, as well as with client base, through involvement, partnerships, as well as social and seasonal events
- Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
- Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brand Partners to deliver an extraordinary customer experience
- Maintains a strong presence with store teams as a critical functional partner to deepen and build relationships with clients
- Proactively builds positive and productive relationships with vendors, customers, merchants, etc.
- Partners with functional leads for execution of in-store luxury events
- Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community
Business Ownership
- Navigate and source potential clients assigned to them from current client database (in-store, digital or online) or high potential client database
- Partners with the stores or digital management team to discuss top client opportunities and how they fit into current calendar of events or brainstorm other possible client-centric experiences
- Oversees reporting, KPI’s and measurement of all activities
- Responsible for achieving sales targets and managing expense budgets accordingly
- Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department
- Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence for client experiences
- Provides input on strategic objectives and sets priorities accordingly by experience/event
Qualifications
- 5+ years of related Client Development / Client Relations related experience
- Motivated and results-driven with a proven ability to set and achieve sales goals
- Excellent oral and written communication skills
- Demonstrates timely follow-up and follow-through on customer requests and commitments
- Independently resolves internal and external customer questions and concerns
- "Win together" mentality
- Must be willing to work a flexible schedule based on business needs, which includes evenings, weekends, and holidays
- Basic proficiency with MS Office Product Suite, advanced proficiency preferred
- 4-year degree preferred
Travel will be required, 50%+