Manager, Infrastructure Services Delivery
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QUALIFICATIONS
- Bachelor’s Degree in Computer Science, Information Systems or equivalent
- 5+ years’ managing medium to large size technical teams in Large Retail or Fortune 500 Company
- 10+ years’ as Technical Lead delivering or supporting highly available computing solutions
- 5+ years’ experience in Information Technology supporting multi-dimensional hyperconverged Infrastructure
- 3+ Infrastructure experience and knowledge including a basic understanding of AWS Cloud infrastructure/services and delivery models, storage concepts, networking basics
- Possess working knowledge of legacy on-prem, cloud, and IaaS Infrastructure Technologies
- Effectively manage People, Processes, and Technology delivering product through others
- Must have strong background in some or all of the following disciplines
- Technology infrastructure background
- IT assessments, project management, service delivery, security compliance
- 5+ years’ experience - Network, Systems, Virtualization, Database, DCIM, Active Directory, MS365, Messaging
- ITIL management, Dev Ops, and customer service
- Excellent time management skills with the ability to manage multiple projects and teams (NOT a PM role)
- Must have excellent communication skills (written, verbal and upward), soft skills, professional presentation, and work ethic
- Approximately 10% travel required
- Must currently reside in the DFW area
Competencies
- Excellent technical leadership skills with ability to influence effectively without direct authority
- Technical knowledge in the following: server hardware and virtualization, server operating systems, data back-ups, disaster recovery, data center oversight, on-prem and hosted storage solutions, Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) solutions, and hybrid cloud
- Build speed to market module for Infrastructure by developing automation using scripted, DevOps, CI/CD/IaaC methodologies.
- Strong business acumen, operations, and problem-solving skills
- Detail-oriented with strong organizational skills
- Ability to prioritize initiatives, meet deadlines, and multi-task effectively
- Solid facilitation skills communicating effectively with teams and key business stakeholders
- Technologist with robust desktop computing skills fluent with software including Microsoft Office 365