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Manager, Digital Styling/ Personal Shopper (Remote) - NYC

📁
E-Commerce
💼
Corporate
Thanks for your interest in the Manager, Digital Styling/ Personal Shopper (Remote) - NYC position. Unfortunately this position has been closed but you can search our 987 open jobs by clicking here.


 


RESPONSIBILITES


  • Manage the NMVIP space in Hudson Yards and own the relationship w the store leadership team.

  • Hire, train, develop and manage styling team

  • Track and analyze NMVIP sales performance on a weekly basis.  Identify opportunities and share with the team to meet sales objectives

  • Drive stylist sales to meet goals by using stylist productivity scorecards.  Track metrics, review with stylists  and provide coaching

  • Establish productivity benchmarks for stylists and track results

  • Lead weekly styling team meetings to discuss key metrics, opportunities and issues

  • Manage NMVIP content calendar by laying out events, writing communication materials, presenting to stylists, and tracking results

  • Manage the communication cadence for different groups of customers, depending on their activity in the program

  • Implement best practices for process improvement and client experience consistency

  • Establish customer satisfaction ratings and ensure they are met.  Deliver surveys electronically to clients

  • Partner with cross-functional teams when necessary to ensure clients are receiving superior service

  • Partner with merchant organization to take advantage of special merchandise offerings to share with clients privately and exclusively

  • Function as the styling team’s primary point of contact for any questions, issues, etc.

  • Partner with stylists and customer care to swiftly resolve any customer issues

     


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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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