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Manager, Digital Styling/ Personal Shopper

Thanks for your interest in the Manager, Digital Styling/ Personal Shopper position. Unfortunately this position has been closed but you can search our 662 open jobs by clicking here.



  • Manage the West Coast team of digital stylists
  • Live within 1 hour from the Beverly Hills Neiman Marcus Store
  • Own the relationship with store leadership teams in our NM Beverly Hills and San Francisco locations
  • Hire, train, develop and manage styling team
  • Track and analyze the team’s sales performance on a weekly basis.  Identify opportunities and share with the team to meet sales objectives
  • Drive stylist sales to meet goals by using stylist productivity scorecards.  Track metrics, review with stylists  and provide coaching
  • Establish productivity benchmarks for stylists and track results
  • Lead weekly styling team meetings to discuss key metrics, opportunities and issues
  • Manage the communication cadence for different groups of customers, depending on their activity in the program
  • Implement best practices for process improvement and client experience consistency
  • Establish customer satisfaction ratings and ensure they are met.  Deliver surveys electronically to clients
  • Partner with cross-functional teams when necessary to ensure clients are receiving superior service
  • Partner with merchant organization to take advantage of special merchandise offerings to share with clients privately and exclusively
  • Function as the styling team’s primary point of contact for any questions, issues, etc.
  • Partner with stylists and Customer Care to swiftly resolve any customer issues

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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