Manager, Digital Styling/ Personal Shopper
RESPONSIBILITES
- Manage the West Coast team of digital stylists
- Live within 1 hour from the Beverly Hills Neiman Marcus Store
- Own the relationship with store leadership teams in our NM Beverly Hills and San Francisco locations
- Hire, train, develop and manage styling team
- Track and analyze the team’s sales performance on a weekly basis. Identify opportunities and share with the team to meet sales objectives
- Drive stylist sales to meet goals by using stylist productivity scorecards. Track metrics, review with stylists and provide coaching
- Establish productivity benchmarks for stylists and track results
- Lead weekly styling team meetings to discuss key metrics, opportunities and issues
- Manage the communication cadence for different groups of customers, depending on their activity in the program
- Implement best practices for process improvement and client experience consistency
- Establish customer satisfaction ratings and ensure they are met. Deliver surveys electronically to clients
- Partner with cross-functional teams when necessary to ensure clients are receiving superior service
- Partner with merchant organization to take advantage of special merchandise offerings to share with clients privately and exclusively
- Function as the styling team’s primary point of contact for any questions, issues, etc.
- Partner with stylists and Customer Care to swiftly resolve any customer issues