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Loss Prevention Associate

Retail Store Sales
Last Call



Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.


As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.


Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.


NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. 


As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.


NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.



The Loss Prevention Associate is responsible for all aspects of security, control of merchandise loss, and safety of the building. The Loss Prevention Associate also acts as a Manager on Duty and assists in leading the store’s daily operations.  The Loss Prevention Associate assist in leading the store’s daily operations at times. This position reports directly to the Assistant Store Manager, Operations.

  • Open and close building, set alarm system and complete all store call policies
  • Monitor store entrance, greet visitors and answer phones
  • Explain, demonstrate, communicate and facilitate awareness programs, profit protection programs, and risk management programs
  • Operate and monitor CCTV system to detect incidents of dishonesty and violations of policy. 
  • Patrol the store to observe and identify suspicious activity
  • If certified: investigate, detain, and interview shoplifters
  • Initiate and assist in employee investigations, as well as identify and report violations of company policy to management.
  • Prepare reports and document all loss prevention incidents, secure evidence, and appear as witness in legal proceedings
  • Conduct associate injury and Public Liability accident investigations
  • Prepare monthly safety reports and participate in monthly safety meeting
  • Inspect, review, and audit key areas
  • Complete Daily sales audit.  Monitor and investigate over/shorts
  • Perform Manager on Duty responsibilities if scheduled, including overseeing total store operations, responding to customer service issues, prioritizing and delegating associate workload and responding to staffing concerns appropriately
  • Support the onboarding process for new associates and deliver technical training in areas of expertise
  • Objectively assess associate performance and provide feedback to management to address development opportunities
  • Foster a positive work environment by delivering recognition
  • Assist store team with preparation and execution of annual inventory
  • Be able to complete, and stay current, on all required LP training.
  • Perform other duties as required


    • 3+ years of Loss Prevention experience (retail environment preferred)

    • Must have effective verbal and written communication skills and be multitask oriented

    • Must have strong organizational and problem solving skills

    • Requires the ability to perform general math computations and have basic computer skills

    • Ability to operate photographic and video equipment

    • Capable of performing some lifting of up to 35 pounds

    • Capable to climb ladders and work at heights

    • Loss Prevention Investigators must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.

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      Last Call

      San Marcos, Texas

      📁 Retail Store Sales

      Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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