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People Service Lead

Retail Store Sales
Neiman Marcus
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Culture and Engagement

  • Leads engagement and recognition activities for all store Associates
  • Champions Diversity and Belonging to build an environment where everyone is respected
  • Champions change for store and enterprise-wide initiatives
  • Exercises a high degree of confidentiality with sensitive information

Talent Management & Compliance

  • Supports Store Leadership with identifying performance opportunities, prepares Managers to conduct performance conversations, and follows up throughout the performance process
  • Maintains regular contact with Associates to stay aware of concerns and answer questions in a timely manner
  • Completes Associate issue intake by listening, documenting, and collecting relevant details and escalates as needed
  • Utilizes exceptional interpersonal skills to advise, counsel, and coach Associates
  • Delivers difficult and / or complex messages to Associates and determines the appropriate communication channels for these messages in partnership with Store Leadership
  • Enforces company policies and procedures, facilitating Associate and Manager understanding of them
  • Maintains and utilizes knowledge of local and federal regulations to manage Human Resources policies and procedures

Recruitment and Training

  • Recruits non-exempt candidates for open positions and assists Managers, as well as Candidates, throughout the selection process
  • Pro-actively partners with store leadership and PS Manager to source talent in new and creative ways
  • Prepares and processes new hire documentation and assigns appropriate access for all new hires
  • Plans, schedules and participates in new hire orientation in conjunction with store leadership teams
  • Coordinates and supports the onboarding experience for new employees in partnership with Market Trainer and store leadership
  • Partners with cross-functional teams on training plans, executes, and tracks completion as applicable (i.e. compliance training)

HR Systems and Processes

  • Updates Associate information (e.g., status changes, timekeeping, etc) in People Service systems
  • Maintains accurate people data for expense allocations and reporting purposes 
  • Conducts audits to ensure store compliance with all federal, state and local requirements, including employment eligibility (I-9), people-related file maintenance, and required training
  • Generates reports as needed or requested
  • Maintains awareness of payroll and expense budget frequently

Total Rewards

  • Responds to employee benefits questions and leads the annual benefits renewal and open enrollment process, as applicable
  • Administers FMLA, ADA, Leave of Absence, and other local and federal regulations


  • 1-3 years of relevant People Services experience
  • Basic understanding of key local and federal employment laws
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Excellent interpersonal skills with ability to effectively and tactfully resolve conflict
  • Motivated and results-driven
  • "Win together" mentality
  • HR systems experience a plus   
  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays


Passion for People

  • Fosters a collaborative environment for Associates
  • Builds and leverages relationships across the organization to get things done
  • Resolves and addresses conflict in a timely manner
  • Participates in and / or supports Manager with cascading communications to team
  • Supports team in learning and developing job-related skills, using technology, and building personal goals
  • Inspires and motivates team to achieve performance goals
  • Takes ownership of internal and external customer problems and resolves them quickly
  • Speaks with truth and candor, challenging the status quo as appropriate

Passion for Business

  • Proactively seeks opportunities to increase team productivity and business growth
  • Prioritizes and assigns tasks, using effective time management practices to drive team towards established deadlines
  • Executes project tasks and activities with other coworkers
  • Demonstrates ability to champion change initiatives

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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