Lead, Operations and Fulfillment - Tampa Bay
Responsibilities & Duties
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Executes and provides prioritization of tasks for daily store operations and support functions:
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Inbound merchandise / supply receiving
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Outbound merchandise movement
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Inventory control
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Supports online sales activity via accurate and timely order fulfillment
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Supports merchandise price changes
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Communicates with appropriate division regarding shipment delays and errors
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Works closely with Store Management and Associates to fulfill customer orders and transfers in a timely manner
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Supports the onboarding process for new Associates and delivers technical training in areas of expertise
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Objectively assesses Associate performance and provides upward feedback to management to address development opportunities
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Fosters a positive work environment by delivering recognition
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Fields calls from customer service on order changes including address changes, cancellations, and customer issues
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Serves as a liaison between the online fulfillment center and store operations
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Follows all safety procedures on the dock and in all other work areas
Qualifications
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1-3 years of relevant experience, luxury retail fashion experience preferred
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High School Diploma, 4-year degree preferred
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Excellent oral and written communication skills
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Strong attention to detail
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Motivated and results driven
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"Win together" mentality
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Ability to work autonomously
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Excellent customer service skills
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Ability to perform basic math computations
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Basic proficiency with MS Office Product Suite, advanced proficiency preferred
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Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds
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Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Competencies
Passion for People
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Works well with others, listens effectively, adapts to various working styles, and shares necessary information
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Promotes and provides a collaborative environment for Associates
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Supports coworkers in learning and developing job-related skills
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Partners with People Managers to offer observations on performance of coworkers and identify opportunities for growth
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Takes ownership of internal and external customer problems and resolves them quickly
Passion for Business
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Applies knowledge of internal and external customers and / or market to develop business
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Prioritizes tasks and uses effective time management practices to meet established team deadlines
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Understands how team's work contributes to general department and company goals
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Contributes to and partners with coworkers on accurate and organized completion of work
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Supports coordination of team tasks and activities as needed
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Models perseverance and resilience in a fast-paced, changing environment
Passion for Personal Growth
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Continuously builds skills and knowledge through training, coaching, and career experiences
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Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
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Conveys energy and enthusiasm for NMG and personal work
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Adapts personal approach in response to diverse situations and people
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Responds to unexpected changes in work environment with creativity and resilience
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Establishes and upholds high personal standards for individual work and environment
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Maintains a customer-centric mentality versus a solely store-centric one
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This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.