Jewelry Operations Associate - Topanga
As the Jewelry Operations Associate, you are responsible for the daily compliance, operational and administrative tasks in Jewelry including case management, receiving, transfers, customer orders and related Jewelry Management System (JMS) activities. You support operations excellence, store sales and an elevated store environment with the goal of improving the associate and client experience. You will report to the Jewelry Manager and work within a Neiman Marcus store location.
- Demonstrate merchandise and brand knowledge and provide exceptional customer service
- Complete case management tasks including daily case counts, monthly audits, and reconciliation activities.
- Receive validation and reticketing of incoming receipts
- Process and handle of transfers and customer orders
- Help with special events and truck shows; process and reconcile necessary invoices and client orders.
- Process, track, and follow up on special orders and repair requests; communicate status to client advisors.
- Demonstrate customer-centric mentality
- Perform operational and administrative tasks related to JMS and Jewelry Protection Standards
- Maintain dedicated jewelry technology and hardware (scanners, printers, etc.)
- Manage supply ordering for jewelry in partnership with RPSO team
- Responsible for organization of drawers and safes in partnership with client advisors
- Communicate operational and procedural concerns to Sales Manager for resolution
What You Bring
- 1+ year luxury retail fashion experience
- Excellent customer service skills
- Demonstrate flexibility with competing tasks
- Follow specific instructions/processes to maintain merchandise protection standards
- Basic knowledge with MS Word, Excel, and PowerPoint
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
- Associates must work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.
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