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General Manager - Boston Store

Retail Sales Management
Neiman Marcus


Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.


This role is responsible for driving sales and profitability of their store through effective leadership, management and building a team of professionals from sellers to management who have a common objective.  This role is also responsible for clearly communicating and guiding the team to achieve the objectives as outlined in conjunction with corporate.   We are looking for a business minded leader who can drive sales and positive plan results in the store through superior customer service, events, promotion, and motivation of the staff.   The General Manager represents Neiman Marcus in their respective community by upholding the highest standards and protects the brand.


  • Plan and execute store budgets and ensure guidelines are being followed to minimize operating expenses and maximize revenue

  • Create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards

  • Proactively builds positive and productive relationships with vendors, customers, merchants, etc.

  • Provides consistent and frequent communication so all team members are aware of the vision, goals, expectations and status

  • Maintains a strong presence on the floor and stays aware of what is happening throughout the day

  • Seeks to help others by identifying and meeting the needs of their team, customer, partners, and the community

  • Set strategic objectives and set priorities accordingly

  • Develop, motivate and train the management team in all aspects of the business

  • Recognize great performance and address performance issues

  • Review business with the Division Buyers and discuss action plans that will yield position results

  • Champion the store's new account and clientele acquisition programs and help motivate the store team to meet these goals


  • Customer Focus
  • Delegation
  • Innovation Management
  • Building Effective Teams
  • Managing Vision and Purpose
  • Motivated and results driven
  • Excellent customer service skills
  • Ability to trouble shoot and problem solve
  • Merchandising/visual set-up skills
  • Bachelor's degree from a four-year college or university
  • Prior Retail Senior Management experience is required.
  • Managers must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
  • To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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