Fraud Investigator

Responsibilities: 

  Efficiently analyze information and navigate multiple systems to detect and prevent internet- and store-related fraud. 

• Collaborate with postal inspectors, fraud victims, and law enforcement for arrest of fraud suspects. 

• Professionally communicate with bank/card issuer representatives to verify customer information. 

• Communicate with different departments at Neiman Marcus such as Customer Care, Referrals, and Neiman Marcus Credit when dealing with orders, customers, victims, and suspects. 

• Reach daily quotas for order review rates per unit as well as total dollar amount. 

Requirements: 

•   Bachelor’s degree in Criminal Justice or related field (preferred)

• At least 1 year previous experience in LP or fraud prevention

• Moderate to advanced computer skills

• Ability to navigate the internet efficiently 

• Strong decision making and analytical skills

• Ability to communicate effectively

• Goal-oriented

• Flexible team player

• Ability to manage difficult situations with customers, victims and suspects

• Excellent organizational and follow through skills