Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, through remote selling and 5 Neiman Marcus Last Call locations.
Bergdorf Goodman
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience.
Neiman Marcus and Bergdorf Goodman are proud to be part of Saks Global’s distinguished portfolio of world-class luxury retailers and real estate assets.
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We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.
Thanks for your interest in the Financial Customer Servicing Advocate_ Contact Center position.
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Physical Environment
Inbound contact center, open 7 days per week, includes weekends, evenings, and holidays
Downtown Dallas location
Sitting for long periods of time in a cubical
Wearing headset for long periods of time
Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by excellent time management skills
Heavy keyboard/mouse usage required with repetitive movement
Requirements
Must not have a history of absenteeism in any previously held positions
Must be able to permanently work a schedule that can include evenings, weekends, rotating schedules and holidays
Must successfully complete on the job and classroom assessments and evaluations as required for this position
Must demonstrate the skills and knowledge trained in the classroom in a live production environment
Obtain satisfactory results from a background/employment history investigation and drug screening
Two consecutive years of call center financial servicing experience, or combination of college education and experience
Three consecutive years of successful high end luxury customer servicing experience
Must have exceptional technical skills with the ability to navigate a high level of internal and web applications simultaneously
Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We do not accept unsolicited resumes from staffing firms, recruitment agencies, or any other third parties. Any resumes or candidate profiles submitted to Neiman Marcus or its affiliates without prior approval from Neiman Marcus Talent Acquisition will be considered unsolicited, and Neiman Marcus will not be obligated to pay any referral fees.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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