Ex Nihilo Beauty Ambassador/ Beauty Concierge
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Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
Enhance the client experience
- Greets and welcomes clients throughout all areas of the store
- Connects with clients in a friendly and meaningful way
- Provides clients advice and knowledge that they may not have realized they needed
- Makes every client interaction a personal and seamless experience
- Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling
- Educates self and client on merchandise, events, promotions, policy and services
- Demonstrates expert styling and brand knowledge
- Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
- Graciously takes returns and offers options based on client’s needs
- Takes an omnitude approach to identify and recommend merchandise across all channels
- Utilizes selling tools and store technology to sell across all channels effectively
- Promotes benefits of the InCircle program and opens new accounts
- Achieves personal sales and out of home base selling goals (KPI)
- Cultivates the client relationship through personalized connection
- Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
- Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
- Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
- Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business
Champion operational excellence
- Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
- Ensures audit compliance
Contribute to team success
- Partners with others to provide the best client experience
- Actively creates a positive work environment through teamwork and collaboration
- Maintains positive working relationships throughout the company