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Engineer 1, Technology Operations

📁
Information Technology
💼
Corporate

SUMMARY
NMG is seeking a Technology Operations Engineer I to join our Digital Operations team in supporting mission critical digital applications.  The team’s core mission is to deliver operational excellence across NMG Digital and Marketing systems and applications by embracing an “Every Day is Holiday” culture and introducing Site Reliability Engineering (SRE) concepts throughout the org.  Team members pride themselves in automation, early, major issue prevention, and reducing mean time to resolution (MTTR).

 

RESPONSIBILITIES:

  • Perform issue impact analysis using a variety of tools including SQL, Splunk, Dynatrace, and Adobe Analytics
  • Aid in triage and troubleshooting during major issues to ecommerce applications and digital marketing systems
  • Build automation tools to seamlessly scale projects and automate common tasks
  • Design and implement monitoring solutions for projects via automation
  • Collaborate with product teams for items related to SRE including non-functional requirements
  • Establish, measure, report, and improve service level metrics and work to define and uphold service level objectives

BASIC REQUIREMENTS
 

  • Bachelor’s or advanced degree in IT, Computer Science, or equivalent
  • Demonstrated scripting knowledge (Unix/PowerShell, Python etc)
  • Firm understanding of Application Performance Monitoring, Log Aggregators, and Session Replay tools
  • Knowledge of REST api principals and firm understanding of HTTP response codes
  • Excellent Problem-Solving Skills
  • Strong communications and presentation skills.

 

PREFERRED QUALIFICATIONS

  • 2+ years of experience with cloud platforms (AWS, GCP, or Azure) monitoring and support web application environments
  • 2+ years of working experience in business process and/or technology implementation
  • Current knowledge of evolution of tools to drive continuous integration, continuous delivery, release automation

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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