Drop Ship Specialist, Brand Onboarding - Men's
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JOB DUTIES
- Manage vendor communications for the Drop Ship Assortment Expansion Team by answering inquiries for triage, on-boarding, shipment
- Partners with Assortment Expansion Manger to outline the onboarding experience for potential NM Drop Ship vendors.
- Monitor vendor compliance to meet target SLAs and maintain a high level of fulfillment
- Participate in and support vendor onboarding process
- Assist in developing and maintaining supplier partnerships
- Work with the 3rd party company that facilitates Drop Ship EDI to onboard new drop ship vendors as well as vendor monitoring, problem solving, and reporting
- Partner with Customer Care Team to investigate and solve customer inquiries
- Perform additional tasks as required
JOB REQUIREMENTS
- Bachelor’s degree from a four-year college or university
- Must be analytical, articulate, and organized
- Self-motivated and action/results oriented
- Strong communication skills, both written and verbal
- Able to multi-task and work in a fast-paced environment and prioritize effectively
- Must be proficient in Microsoft Excel
- Quick study on new computer systems and quickly understands and incorporates new system functionality
- Strong follow up and follow through to make sure all tasks are taken to full completion