Director, Retail Performance & Store Operations- WEST Region
Responsibilities & Duties
- Ensures execution of and provides input into the creation of store Retail Performance and Store Operations strategy in partnership with VP
- Leads expense management to drive profitability for their region
- Oversees payroll and non-payroll expenses
- Manages and oversees capital funding projects for the stores in their region
- Oversees labor, scheduling, staffing of each store in the assigned region
- Flexes resources, processes, and behaviors to maximize profitability for the region
- Partners with store and corporate leaders to appropriately prioritize and flex workload to maximize store performance
- Communicates direction, process, and strategy to Senior Managers in the stores and measures overall performance of KPIs
- Provides feedback and insight into the performance of Senior Manager and Sales Support Managers
- Solicits and shares feedback to identify best practices and communicates up and down the organizational structure to improve performance and profitability
- Leads cross-functionally to drive Retail Performance and Store Operational efficiency
- Partners cross-functionally with IT in the event of technology issues
- Partners cross-functionally with Supply Chain
- Directs and manages up to 15 stores within the region
- Upholds Retail Performance and Store Operational consistency within the region
- Serves as liaison between Corporate and stores for Retail Performance and Store Operations
- Collaborates with and informs the RELs concerning overall regional performance to ensure alignment of expectations
Qualifications
- 7+ years of experience, luxury retail fashion experience preferred
- 4-year degree preferred
- Demonstrated change leadership within team and organization
- Proven track record achieving results across multiple businesses
- History of leading, motivating, and coaching teams to achieve objectives
- Advanced business acumen and analytical skills
- Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
- Excellent oral and written communication skills
- Strong attention to detail
- "Win together" mentality
- In-depth knowledge of profit and loss management
- Advanced proficiency with MS Office Product Suite
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
- Travel may be required, up to 60%