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About Saks Global

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Neiman Marcus

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, through remote selling and 5 Neiman Marcus Last Call locations.

Bergdorf Goodman

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience.

Neiman Marcus and Bergdorf Goodman are proud to be part of Saks Global’s distinguished portfolio of world-class luxury retailers and real estate assets.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.

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Director of Voice of Customer/CX Program

🔍 Dallas, Texas

📁
Business Administration/Management
💼
Corporate
📅
Apr 27, 2022 Post Date
Thanks for your interest in the Director of Voice of Customer/CX Program position. Unfortunately this position has been closed but you can search our 987 open jobs by clicking here.

Qualifications - External

Bachelor’s degree required

10+ years experience in an analytics or customer insights role, with a minimum of 5 years leading VoC insights programs or customer experience initiatives

10+ years’ experience in survey research design and methodology

Experience with Medallia Experience Cloud and/or Qualtrics XM Platform

Expertise in Net Promoter Score methodology and other feedback collection methodologies

Record of designing and implementing VoC listening posts in complex organizations

Record of leading change management in complex organization

Record of developing and managing high performing teams

Experience with BI tools (Tableau, Power BI) a plus

Experience with SPSS a plus

Excellent written and verbal communication skills.

Executive presence and ability to communicate with credibility and persuasiveness

Natural builder of relationships

Experience with R, Python, or other statistical computing a plus

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.

We do not accept unsolicited resumes from staffing firms, recruitment agencies, or any other third parties. Any resumes or candidate profiles submitted to Neiman Marcus or its affiliates without prior approval from Neiman Marcus Talent Acquisition will be considered unsolicited, and Neiman Marcus will not be obligated to pay any referral fees.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.

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