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Director, Marketing Technology- Communication Hub & Marketing Execution

Information Technology
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For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand,  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes,,, and  Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

The Director of Marketing Technology, Customer Communications & Marketing Execution will play a pivotal role in Neiman Marcus’ technology team by leading the initiatives focused on the Customer Communications Hub, growing the team, and maturing the operating model in partnership with multiple stakeholders in the business.  This leader will be instrumental in delivering on key programs on Neiman Marcus’ customer strategy.  Reporting to this position will be the managers owning the customer communication initiatives around email, text, 1:1 communication, and bot communications as well as Marketing Execution initiatives for campaign management and promotions management.  This role will report to the Vice President of Marketing Technology. The ideal candidate will be influential with their business executive stakeholders in defining Neiman’s Marketing Technology strategy and have extensive experience in customer communication systems.


  • Serve as a senior leader within the Information Technology organization
  • Build, manage, and lead the Marketing Technology organization to deliver world-class marketing systems and customer cultivation capabilities
  • Manage 2 to 3 Managers directly and a total team of 10 to 20 individual contributors
  • Lead cross-functional teams, and provide the technical perspective to Marketing initiatives, and support problem scoping and structuring
  • Champion Agile development as a means to improve operational process and increase the velocity of the team
  • Lead application development and support vendor identification, evaluation, and selection to staff project delivery roles that meet delivery standards across quality, throughput, and budgetary return on investment goals from both internal and external teams
  • Serve as an escalation point for roadblocks slowing down or impeding delivery objectives

  • Provide direction, coaching, and set goals for career growth and development of teams

  • Manage project financials, budget forecasts, and staffing plans across the department

  • Identify and champion internal / external best practices, tools, and ideas to drive constant growth and innovation within the Marketing Technology space


  • Bachelor or advanced degree in IT, Computer Science, Engineering, or related field

  • 7 or more years of demonstrated leadership experience in Information Technology, including experience leading leaders.  Experience in retail desired.

  • Multiple years of experience leading teams implementing retail packages for customer communication such as email, text, and advanced chat systems.

  • Multiple years of experience leading teams implementing campaign management and promotion management systems

  • Excellent at building and developing teams

  • Drives vision & strategy, defines the Marketing technology roadmap

  • Strong communication (oral and written), with an ability to convey complex results in an easy to understand, thematic manner

  • Drives results and has strong accountability

  • Demonstrated ability to stay abreast of industry trends, tools and techniques

  • Practical experience in leading technical teams in Agile development practices

  • Experience managing project financials, budget forecasts, and staffing plans

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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