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Director, Customer Growth

📁
Retail Sales Management
💼
Neiman Marcus
Thanks for your interest in the Director, Customer Growth position. Unfortunately this position has been closed but you can search our 985 open jobs by clicking here.
  • 8-10 years’ experience in the luxury or fashion industry, including experience with consulting, corporate ventures, and/or startup environments, ideally in a service-based business
    • Prior omni-retail senior management experience required (minimum 5 years)
  • History of leading, motivating, and coaching teams to achieve objectives, including driving change management within an organization
  • Experience building a function/team from the ground-up (either within a larger organization or at a startup)
  • Demonstrated aptitude for analytical and conceptual problem solving; comfort with quantitative analysis, including leveraging multiple sources of data (e.g., transactions, CRM, voice-of-the-customer) to develop action-oriented solutions
  • Ability to communicate complex ideas and results effectively at multiple levels of the organization, including executive-level communications
  • Highly skilled in collaborating cross-functionally and managing through influence in a matrixed organization to achieve shared goals
  • Experience in leading and/or working in an agile environment is required
  • Experience holding full P&L accountability including commercial accountability alongside possessing strong business acumen and awareness of trends across luxury, fashion, and consumer.
  • Comfortable and effective inspiring your team as with ability to use data and analytics to dive deeper into setting specific plans and objectives to drive performance and growth
  • Experience with stakeholder interfacing and management at all levels
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
  • Travel up to 20%

 

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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