Director, Customer Growth
- 8-10 years’ experience in the luxury or fashion industry, including experience with consulting, corporate ventures, and/or startup environments, ideally in a service-based business
- Prior omni-retail senior management experience required (minimum 5 years)
- History of leading, motivating, and coaching teams to achieve objectives, including driving change management within an organization
- Experience building a function/team from the ground-up (either within a larger organization or at a startup)
- Demonstrated aptitude for analytical and conceptual problem solving; comfort with quantitative analysis, including leveraging multiple sources of data (e.g., transactions, CRM, voice-of-the-customer) to develop action-oriented solutions
- Ability to communicate complex ideas and results effectively at multiple levels of the organization, including executive-level communications
- Highly skilled in collaborating cross-functionally and managing through influence in a matrixed organization to achieve shared goals
- Experience in leading and/or working in an agile environment is required
- Experience holding full P&L accountability including commercial accountability alongside possessing strong business acumen and awareness of trends across luxury, fashion, and consumer.
- Comfortable and effective inspiring your team as with ability to use data and analytics to dive deeper into setting specific plans and objectives to drive performance and growth
- Experience with stakeholder interfacing and management at all levels
- Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
- Travel up to 20%