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Customer Service Rep

📁
Call Center/Customer Service
💼
Bergdorf Goodman
Thanks for your interest in the Customer Service Rep position. Unfortunately this position has been closed but you can search our 987 open jobs by clicking here.

Responsibilities:

  • Service clients at all Client Service desks in both Men’s and Women’s locations
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust on customer accounts through open and interactive communication
  • Responsible for handling large amounts of cash and complex transactions
  • Provide accurate and complete information to clients, Managers and the selling organization by using the right methods, tools and systems
  • Respond to customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. 
  • Manage client escalations as best as possible, leveraging a Supervisor when needed
  • Keep records of customer interactions, process customer accounts and file documents
  • Assist with Store Care emails and call backs  
  • Ensure seamless client experiences
  • Follow communication procedures, guidelines and policies
  • Curbside pickup, bring purchases to clients within and outside the store, and assist as needed

 

Qualifications:

  • Must have strong customer service skills, be customer-centric and have a positive attitude.
  • Experience in handling money, working on a computer and POS
  • Comfortable with technology and learning new programs
  • Team player with a “can do” attitude
  • Must be comfortable navigating difficult situations and some conflict management
  • Ability to multitask and be a quick learner

 

 

The Client Services Specialist role is subject to change and evolve based on the needs of the business.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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