Customer Service Rep
Responsibilities:
- Service clients at all Client Service desks in both Men’s and Women’s locations
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust on customer accounts through open and interactive communication
- Responsible for handling large amounts of cash and complex transactions
- Provide accurate and complete information to clients, Managers and the selling organization by using the right methods, tools and systems
- Respond to customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Manage client escalations as best as possible, leveraging a Supervisor when needed
- Keep records of customer interactions, process customer accounts and file documents
- Assist with Store Care emails and call backs
- Ensure seamless client experiences
- Follow communication procedures, guidelines and policies
- Curbside pickup, bring purchases to clients within and outside the store, and assist as needed
Qualifications:
- Must have strong customer service skills, be customer-centric and have a positive attitude.
- Experience in handling money, working on a computer and POS
- Comfortable with technology and learning new programs
- Team player with a “can do” attitude
- Must be comfortable navigating difficult situations and some conflict management
- Ability to multitask and be a quick learner
The Client Services Specialist role is subject to change and evolve based on the needs of the business.