Customer Loyalty Advocate

Key Performance Requirements

Ability to communicate effectively following standardized operating procedures

Ability to balance strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization

Must possess an extremely positive demeanor, be gracious, exceptional, and inspiring for our customers and co-associates

Must have strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously

Must have exceptional multi-tasking abilities

Must have the ability and desire to be the expert who masters their role by exceeding required productivity, customer service, and performance measurements

Must be an exceptional listener with a genuinely friendly telephone demeanor, while being able to quickly develop rapport with all customers

Ability to thrive in a fast paced, high pressure environment while still providing superior service and accuracy during every contact

Requirements

Exceptional attendance: ability to consistently adhere to the assigned work schedule; must be able to permanently work a schedule that can include evenings, weekends, rotating schedules and holidays

Must successfully complete on the job and classroom assessments and evaluations as required for this position

Must demonstrate the skills and knowledge trained in the classroom in a live production environment  

Prefer 1-2 years of call center or customer service experience, or combination of college education and experience

Must have exceptional technical skills with the ability to navigate a high level of internal and web applications simultaneously