Customer Care Associate - Work From Home

What will you do?

• Receive inbound sales and service calls from customers shopping from our various catalogs and websites
• Receive inbound directory assistance calls from customers calling a Neiman Marcus or Bergdorf Goodman store
• Assist these customers by placing new orders or servicing existing orders and shipments
• Answer customer inquiries about store hours of operation, services, in-store events and other operational topics
• Determine customer needs and connect them to the proper retail store sales associate for merchandise answers or sales assistance
• Master the art of quickly navigating multiple desktop and web applications in the pursuit of servicing or directing these customers
• Demonstrate an unquestionable desire to provide helpful, knowledgeable, resolution to all customer inquiries
• Work within established quality and metric driven processes while showing love for our customers and fellow associates

What skills and abilities are needed to be successful?

• The ability to genuinely connect with customers and other associates in a friendly, professional, and engaging way
• The ability and willingness to own the customer concern/request and determination to find the best solution
• The ability to keep your cool during challenging customer interactions
• Fluent in English language, both spoken and written (other languages highly valued)
• Proficiency and comfort with using technology (PC and online applications) is critical
• The ability to multitask – interact via phone while using the internet and other computer applications
• Meet all work from home requirements (PC/MAC, high speed internet access, quiet location to work at home)
• Must be able to work lengthy periods of time at a desk while on the phone

What are the benefits (the list is long)?

• Work a chosen weekly schedule that will always be between a range of hours and on consistent days of the week

• The opportunity to grow and develop with a trail-blazing, legendary, digital luxury retailer
• Contests that keep the competitive juices flowing and awards that are both in gift cards and merchandise
• Quarterly contact center culture club activities that engage and involve all our remote associates
• Regular virtual Town Halls to learn about company initiatives and offer the opportunity to interact with senior managers and executives 
• On-going training to refresh or update your skills
• Annual Customer Service Week celebration including online games and prizes
• Generous employee discount and access to regular employee only sales
• Community involvement, Employee Hardship Assistance Fund, and a Matching Gift program
• The opportunity for company recognition through a variety of Company –wide employee recognition programs
• Working for an employer that values diversity and inclusion
• Other benefits include Medical, dental, vision, 401K match, company Paid holidays and vacation

If the above sounds like the place you want to start or build a career, and you are ready to be a part of this world-class team of associates – We Want You!