Customer Care Associate (remote) (seasonal)
What will you do?
- Work within established quality and metric driven processes while showing love for our customers and fellow associates
- Answer customer inquiries about our store hours of operation, services, in-store events and other various operational topics
- Determine customer needs and connect them to the proper retail store sales associate for merchandise answers or sales assistance
- Utilize multiple PC applications as a resource for answering questions and connecting customers via phone to the right retail store departments
What skills and abilities are needed to be successful?
- The ability to genuinely connect with customers and other associates in a friendly, professional, and engaging way
- The ability to keep your cool during challenging customer interactions
- Fluent in the English language, both spoken and written (other languages highly valued)
- Proficiency and comfort with using technology (PC and online applications) is critical
- The ability to multitask – interact via phone while using the internet and other computer applications
- Meet all work from home requirements (PC/MAC, high-speed internet access, quiet location to work at home)
- Must be able to work long periods of time at a desk while on the phone
What are the benefits (the list is long)?
- Work a chosen weekly schedule that will always be between a range of hours and on consistent days of the week
- The opportunity to grow and develop with a trail-blazing, legendary, digital luxury retailer
- Contests that keep the competitive juices flowing and awards that are both in gift cards and merchandise
- Quarterly contact center culture club activities that engage and involve all our remote associates
- Regular virtual Town Halls to learn about company initiatives and offer the opportunity to interact with senior managers and executives
- On-going training to refresh or update your skills
- Annual Customer Service Week celebration including online games and prizes
- Generous employee discount and access to regular employee-only sales
- Community involvement, Employee Hardship Assistance Fund, and a Matching Gift program
- The opportunity for company recognition through a variety of Company-wide employee recognition programs
- Working for an employer that values diversity and inclusion.
If the above sounds like the place you want to start or build a career, and you are ready to be a part of this world-class team of associates – We Want You!
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