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Customer Care Associate (remote) (seasonal)

📁
Call Center/Customer Service
💼
Call Centers

NMG (Neiman Marcus Group) and our luxury brands – Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow – are relationship businesses that lead with love for our customers, associates, brand partners, and communities.  Our strategy of integrated luxury retail is about creating long-term relationships with our customers.  It is this connection that creates emotional and high lifetime value potential.  

Leveraging the expertise of our 9000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, eCommerce, and remote selling.

Position Description:

As a customer care associate, you are an integral part of the customer relationship-building process of Neiman Marcus by providing support to our retail stores during our peak sales season.  If you have that telephone voice flair that elicits joy and a smile to those who hear it – then this is the job for you! You are the voice of Neiman Marcus to our customers who call a store.  You will have the critical responsibility of assessing the customer’s needs, providing answers or solutions to inquiries, or successfully connecting customers with the appropriate retail sales associates in the various Neiman Marcus and Bergdorf Goodman locations.

Better yet, you can enjoy this job from the comfort and safety of your home!  This position offers the ability to work from home or in our Irving-based contact center.  While this position is seasonal through December, the opportunity for ongoing full-time regular employment in an expanded customer service role is available for those who are successful and show the skills and attributes we and our customers expect.  The ideal candidate will be driven to succeed and committed to our values to be memorable, be trustworthy, be bold, be the best, and be all-heart!

What will you do?

  • Work within established quality and metric driven processes while showing love for our customers and fellow associates
  • Answer customer inquiries about our store hours of operation, services, in-store events and other various operational topics
  • Determine customer needs and connect them to the proper retail store sales associate for merchandise answers or sales assistance
  • Utilize multiple PC applications as a resource for answering questions and connecting customers via phone to the right retail store departments

What skills and abilities are needed to be successful?

  • The ability to genuinely connect with customers and other associates in a friendly, professional, and engaging way
  • The ability to keep your cool during challenging customer interactions
  • Fluent in the English language, both spoken and written (other languages highly valued)
  • Proficiency and comfort with using technology (PC and online applications) is critical
  • The ability to multitask – interact via phone while using the internet and other computer applications
  • Meet all work from home requirements (PC/MAC, high-speed internet access, quiet location to work at home)
  • Must be able to work long periods of time at a desk while on the phone

What are the benefits (the list is long)?

  • Work a chosen weekly schedule that will always be between a range of hours and on consistent days of the week
  • The opportunity to grow and develop with a trail-blazing, legendary, digital luxury retailer
  • Contests that keep the competitive juices flowing and awards that are both in gift cards and merchandise
  • Quarterly contact center culture club activities that engage and involve all our remote associates
  • Regular virtual Town Halls to learn about company initiatives and offer the opportunity to interact with senior managers and executives 
  • On-going training to refresh or update your skills
  • Annual Customer Service Week celebration including online games and prizes
  • Generous employee discount and access to regular employee-only sales
  • Community involvement, Employee Hardship Assistance Fund, and a Matching Gift program
  • The opportunity for company recognition through a variety of Company-wide employee recognition programs
  • Working for an employer that values diversity and inclusion.

If the above sounds like the place you want to start or build a career, and you are ready to be a part of this world-class team of associates – We Want You!

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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