CRM Technical Program Manager
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
As an integral part of our CRM organization, you will be responsible for keeping the engine running across all CRM programs by supporting intake processes and partnering with execution teams across Product, Technology and Analytics in support of NMG high-growth omni channel business. You will have a high degree of curiosity about the unique customers and business model reflected in the NMG brand and the skills to discover impactful insights from data. Supporting an ever-changing customer focused book of work, prioritization and seamless execution across all partner teams will be key to success. You will work remotely and report to the Senior Manager, CRM Technical Program Management.
What You’ll Do
- Support and maintain centralized intake and prioritization process to achieve best in class end-to-end program support across all initiatives tied to CRM
- Track and maintain ongoing program backlog with status read outs and updates to stakeholders
- Run program reviews with senior leaders to share out progress and key program updates
- Partner with cross functional teams across Product, Technology, Analytics and Marketing to ensure relevant work is landing in CRM intake and plugging into partner intake processes as required
- Create, update and track work via Jira ticket and plan/disseminate work accordingly
- Support cross functional team members and guide daily work priorities across a team of data analysts
- Give input on business requirements in support of initiatives from a technical perspective with good understanding of Martech and CRM systems
- Establish and maintain best in class program/project management standards tied to CRM workstream delivery
- Support the inception, development and productionalization of enhanced Personalization capabilities across all marketing channels
- Inform non-technical business partners on data related implications for customer touch points ranging from marketing channels to in-store clientele capabilities
What You Bring
- Experience in program/project management best practices and stakeholder management with a preferred focus on CRM & Marketing
- Understanding of Atlassian product suite with particular focus on Confluence & Jira
- Familiarity with Martech and CRM systems including transactional communications
- Familiarity with Customer Data Platform capabilities and use cases
- Experience owning the end-to-end orchestration of large and complex projects across technical and non-technical teams
- Experience with and understanding of various customer segmentation techniques and interpretation
- Experience with CRM function in retail including customer journey coordination and audience touch point management
- Understanding of OKR/KPI development in support of project prioritization and reporting results
- Familiarity with enterprise MarTech stacks including ESP platforms (Epsilon, Hightouch, Sendgrid, etc)
- Understanding of CRM operations across marketing, site and in-store experience delivery
- Experience working with Product prioritization working models and best practices for delivering work via cross functional teams including analytics and engineering
- A passion for standards, process and documentation is a must
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.