Coordinator, Customer Engagement
🔍 Dallas, Texas
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
As a key member of the luxury client experience team, you actively participate in strategic planning discussions to enhance Private Client Experiences. You manage the Client Submission Form, ensuring prompt acknowledgment and presentation of client opportunities for internal review. Your role includes coordinating logistics for confirmed experiences, serving as the primary client contact for seamless communication, updates, and agenda adjustments. Additionally, you oversee the bi-weekly publication of the Seasonal Experience Calendar, maintain accurate sales tracking files for confirmed and special orders, and manage spend tracking through weekly expense report submissions. During Fashion Month, you provide seasonal support by gathering and formatting special order details and ensuring timely follow-ups and confirmations from participating stores.
What You’ll Do
· Participate in Luxury Experience Planning and Discussion Meetings
· Manage the Private Client Experience Client Submission Form. Acknowledging submission receipts to stores and presenting client opportunities to the internal department for review and next steps
· Assist in logistical coordination for all clients confirmed to participate in Private Client Experiences
· Direct contact with Private Clients to kick-off each experience and follow up until departure; this includes direct email/phone communication with clients to ensure clear communication, make any necessary logistical changes and update agendas accordingly
· Manage and Publish Seasonal Experience Calendar in NM Digest, bi-weekly
· Responsible for Private Client Experience Sales Tracking File, to ensure confirmed orders are captured, special order cancellations are updated and/or any additional changes are tracked
· Responsible for Spend Management Tracking, inclusive of Client Experience expense report weekly submissions
· Seasonal Support for Special Orders during Fashion Month – Includes order detail gathering, formatting, order follow-up and confirmations from experience participating stores
What You Bring
- Customer Focus
- Functional/Technical Skills
- Negotiating
- Written Communication
- Building Effective Teams
- To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.