Six luxury retailers — Neiman Marcus, Bergdorf Goodman, Last Call and Horchow — make up the Neiman Marcus Group. For over a century, we have continually transformed and elevated the luxury shopping experience, offering the finest in fashion, shoes, handbags, jewelry, beauty and decorative items for the home.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.
Thanks for your interest in the Client Services Rep position.
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QUALIFICATIONS
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/ tools
Meet personal /customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution . Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Must have great customer service skills, experience in handling money, positive attitude, and must like detailed work.
To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.
Additional Information
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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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