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Client Services Assistant Manager

📁
Call Center/Customer Service
💼
Bergdorf Goodman

About Bergdorf Goodman

As the house of extraordinary taste for almost 120-years,

We are New York’s original icon of style.

The legendary window on inventive inspiration,

Discerning since day one, we define the culture of fashion.

We are a community of “creative ingeniuses”

Cultivating experiences beyond the expected,

and nurturing ideas that inspire the joy of discovery.

We thrive on bringing exceptional creative talents together.

We are unabashedly luxury. And luxury is ours to define.

We are Bergdorf Goodman

 

The Opportunity

Darcy Penick, President of Bergdorf Goodman and one of the first leaders in pure-play fashion e-commerce, has built a team of industry pioneers who are bringing their collective expertise and commitment to operational excellence to the world of Bergdorf Goodman.  As the destination to discover best in class designers, emerging brands and exclusive products, Bergdorf Goodman provides customers with transformative experiences that embody the definition of modern luxury.

 

Assistant Manager, Client Services

 

Responsibilities & Duties

Drives and ensures an Excellent Customer Experience

    • In partnership with Manager of Client Services, responsible for providing ongoing education, development, and training of selling and service skills with client services team.
    • Support Operational functions that improve efficiencies and overall customer experience
    • Efficiently and graciously handles escalated issues as needed; connecting customer with a member of the management team where necessary
    • Demonstrates timely follow-through on customer requests, questions and needs
    • Handle complex returns and ensure standard returns are being processed by all associates on the floor seamlessly
    • Uses tools and technology effectively to deliver what the customer is looking for
    • Looks for opportunities to enhance the customer experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery, etc.
    • Champions team work and collaboration throughout multiple pyramids and job functions to support the customer journey.

 

Qualifications

  • Passion for customer experience and belief that the experience drives loyalty. 
  • Minimum 2 years of high touch client facing experience with proven ability to problem solve, sell solutions and services. 
  • Familiar teaching and training team to use retail and mobile technologies
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

 Passion for People

  • Exhibits a high energy, positive and welcoming attitude to others
  • Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
  • Strong problem-solving skills: takes ownership of internal/external customer problems and resolves them quickly
  • Effectively listens to others, and shows respect for others’ opinions
  • Adapts to work effectively with others who have different communication/working styles
  • Communicates with professionalism and tact
  • Contributes to a positive work environment that makes work rewarding and enjoyable
  • Establishes trust and mutual respect when interacting with others

Passion for Business

  • Continually expands personal knowledge of new products, services, solutions and/or offerings, and uses that knowledge to gain internal/external customers.
  • Thinks creatively when faced with business challenges or opportunities
  • Works effectively and efficiently, understands and takes pride in their work contributing to achievement of the organization’s objectives and team goals. 
  • Exhibits a “can-do” attitude and willingness to take on challenges
  • Exhibits flexibility and remains calm in a changing environment

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Conveys energy and enthusiasm for Neiman Marcus Group, being part of a team and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality

 

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Bergdorf Goodman

New York, New York

📁 Call Center/Customer Service

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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