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Client Development Lead, Willow Bend

Retail Sales Management
Neiman Marcus


Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.


Responsibilities & Qualifications 

  • Leverages available reports to ensure team of Associates is achieving overall Client Development and selling KPIs
  • Executes all Client Development-specific initiatives in-store in partnership with the Group Sales Manager and the Market / Metro Manager
  • Implements company initiatives of Customer Cultivation, Omni Selling Tools and Omni Selling and Service
  • Performs detailed action plans for the store handed down by the Market / Metro Managers
  • Builds close, familiar relationships with top clients and identifies opportunities for store to strengthen Private Client Relations (PCR) experiences
  • Assists in coordinating in-store experiences (e.g., fitting room, events)
  • Implements and launches PAT tests
  • Scales and ensures that in-store roles of the Client Development team are clearly defined and have clear measurements of success
  • Provides feedback to the Managers and Directors on how initiatives are progressing
  • Coaches and mentors Associates on best practices (e.g., building relationships, personalized communication, product knowledge)
  • Partners with Group Managers to monitor performance of team members and identifies opportunities
  • Works with Associates to create and track detailed personal goals and action plans in partnership with Groups Sales Manager
  • Partners with Market Trainers to receive and deliver on-going training (especially on usage of Omni Selling Digital tools) to new Associates or as refresher to tenured Associates


  • 2-4 years of relevant experience, luxury retail fashion experience preferred
  • Associates or Bachelor's degree preferred
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Motivated and results driven
  • “Win together” mentality
  • Basic proficiency with MS Office Product Suite, advanced proficiency with Excel preferred 
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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