Client Advisor, Men's - Fort Worth
Thanks for your interest in the Client Advisor, Men's - Fort Worth position.
Unfortunately this position has been closed but you can search our 1,544 open jobs by clicking here.
Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
Enhance the client experience
- Greets and welcomes clients throughout all areas of the store
- Connects with clients in a friendly and meaningful way
- Provides clients advice and knowledge that they may not have realized they needed
- Makes every client interaction a personal and seamless experience
- Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling
- Educates self and client on merchandise, events, promotions, policy and services
- Demonstrates expert styling and brand knowledge
- Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
- Graciously takes returns and offers options based on client’s needs
- Takes an omnitude approach to identify and recommend merchandise across all channels
- Utilizes selling tools and store technology to sell across all channels effectively
- Promotes benefits of the InCircle program and opens new accounts
- Achieves personal sales and out of home base selling goals (KPI)
Cultivate and grow client base
- Cultivates the client relationship through personalized connection
- Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
- Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
- Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
- Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business
Champion operational excellence
- Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
- Ensures audit compliance
Contribute to team success
- Partners with others to provide the best client experience
- Actively creates a positive work environment through teamwork and collaboration
- Maintains positive working relationships throughout the company