Bridal Consultant

Purpose

The Neiman Marcus Bridal Consultant acquires, cultivates, and maintains relationships with our bridal clients through deep product knowledge, personal engagement, and luxury service. The Bridal Consultant creates a memorable Neiman Marcus Bridal Experience through exceptional service while leveraging a full suite of available tools and upholding the reputation of our historic Bridal Salon, currently celebrating 100 years of service.

Enhance the client experience

• Greets and welcomes bridal appointment clients in the Bridal salon
• Connects with clients in a friendly and meaningful way
• Provides clients advice and knowledge that they may not have realized they needed
• Makes every client interaction a personal and seamless experience
• Exhibits behaviors that support client satisfaction goals

Boost sales through omni channel and out of home base selling

• Educates self and client on merchandise selection, events, promotions, policy and services
• Demonstrates expert styling, knowledge of current Bridal trends, and Bridal brand knowledge
• Recommends merchandise based on expert product knowledge and client preferences, collaborating with other departments to meet the client needs
• Takes an omnitude approach to identify and recommend merchandise across all channels
• Utilizes selling tools and store technology to sell across all channels effectively
• Promotes benefits of the InCircle program and opens new accounts
• Achieves personal sales goals

Cultivate and grow client base

• Cultivates the client relationship through personalized connection
• Acquires and builds client base primarily through forming relationships with the Bride and finding additional opportunities for future business
• Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through strong client relationships
• Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
• Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence

• Assists in operational tasks (actively maintains Bridal Salon, coordinate samples, unpack trunk shows and Bridal orders, cleans fitting rooms, returns merchandise to other departments)
• Ensures audit compliance

Contribute to team success

• Partners with others to provide the best client experience
• Actively creates a positive work environment through teamwork and collaboration
• Maintains positive working relationships throughout the company

Qualifications:

• Bridal Experience preferred
• Luxury sales experience required
• Dynamic and passionate about Bridal experience
• Excellent customer service skills
• Motivated and results driven
• Strong attention to detail
• Meticulous follow-up with Bridal vendors, Brides, and Bridal party
• Ability to work autonomously
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends and holidays