Beauty Ambassador, Maison Francis Kurkdjian - Charlotte, NC
Enhance the client experience
• Greets and welcomes clients throughout all areas of the store, creating a welcoming environment with a positive attitude
• Connect with clients in a friendly and meaningful way
• Makes every client interaction a personal and seamless experience
• Exhibits behaviors that support client satisfaction goal (KPI)
• Maintains a customer-centric mentality, serving the client whenever, wherever, and however
• Demonstrates timely follow-up and follow-through on customer requests and commitments
• Promotes the benefits of the InCircle program and opens new accounts
• Showcases and speaks to the services offered in store during client interactions (i.e.BOPIS, curbside, alterations, restaurants, beauty)
• Anticipate the customer’s needs
• Graciously processes returns and exchange
Enhance the client experience
• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge, curious about all categories in the store
• Understands how to showcase product differently based on if a client is remote or in-person
• Recommends merchandise in person and digitally based on product knowledge and client preferences, regardless of department or channel
• Takes an omnitude approach to identify and recommend merchandise across all channels; leverage omni-channel and fleetwide inventory
• Utilizes selling tools and digital store technology to sell across all channels effectively
• Achieves personal sales, client conversion and wardrobing goals
Grow Client Relationships
• Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal business
• Cultivates the client relationship through personalized connection (emails, texts, looks)
• Acquires and build client base primarily through forming relationships with new clients and retaining loyal clients through spend and frequency of trips
• Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through wardrobing, successful outreach and technology
• Utilizes digital tools and social media to connect with clients and drive intentional traffic
• Leverage gifting and elevated experiences to drive loyalty and spend