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Asst Store Manager Operations

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Retail Sales Management
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Last Call
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COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

The Assistant Store Manager, Operations is responsible for leadership of the receiving and operational store processes, the recruitment and onboarding of associates, strategically managing the budget and expenses, and execution of Loss Prevention processes including audits and safety compliance. This manager strives to achieve the goals of the store as well as the Last Call Division. They assist the Store Manager in driving sales and positive plan results through superior customer service, events, promotions, and motivation of the staff. The Assistant Store Manager, Operations also acts as Manager on Duty and assists in leading the store’s daily operations, as well as contributes to the maintenance of the store through daily recovery.


  • Lead the shipping and receiving team to ensure accurate and effective processing of all incoming and outgoing merchandise

  • Monitor operational processes to minimize unnecessary loss; create and execute plans for shrinkage control as needed

  • Plan for and manage the annual inventory process to deliver strong results

  • Lead full-cycle recruiting for the store to maintain appropriate staffing that supports business needs while also staying within payroll budget

  • Lead new hire orientation for all new associates and ensure associate understanding of expectations for their role

  • Develop a high performing team of associates by teaching, coaching and providing actionable feedback to drive performance

  • Assess associate performance consistently and objectively

  • Effectively communicate key information to associates, such as product knowledge, new store promotions, and all company expectations

  • Oversee execution of on-the-job training for new associates in partnership with other store leaders

  • Execute administrative Human Resource tasks related to changes in associate data

  • Monitor payroll and expenses to achieve annual expense and contribution goals

  • Ensure store compliance of loss prevention policies and procedures and conduct internal investigations as necessary in partnership with Corporate Loss Prevention.

  • Performs other duties as required


QUALIFICATIONS

  • High School diploma.  Bachelor’s degree in business or fashion preferred

  • 2+ years of retail management experience

  • 5+ years of retail experience preferred

  • Basic Computer skills

  • Must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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