Associate Product Manager, Commerce
PRIMARY RESPONSIBILITIES
- Developing subject matter expertise in the product area from both internal and external points of view
- Partnering with product managers and other business stakeholders to understand evolving business needs and customer impacts
- Gathering and documenting business requirements for user stories and partnering with the product team to create user flows, use case scenarios, iteration planning boards and other necessary artifacts
- Performing data analysis on key product metrics to quickly understand customer interaction and areas of opportunity
- Creating feature overview decks and training materials and presenting them to stakeholders
- Triaging and troubleshooting complex user-reported system defects
- Assisting QA team in understanding requirements and ensure that proper testing is done
- Coordinating functional and user acceptance testing by executing the testing strategy, scheduling resources and tracking test performance
SKILLS AND EXPERIENCE
- Strong experience with Agile Frameworks and Deployment methodologies in a customer-facing production environment
- Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously
- Ability to multi-task, working independently and to collaborate with cross functional teams
- Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience
- Ability to interact with executives, managers, subject matter experts, and scrum teams in matrix organizational structure
- Experience in eCommerce and Omni-Channel delivery
- Experience with Atlassian suite of tools (Jira/Confluence/Structure)
KEY COMPETENCIES
- Strong leadership skills with the ability to influence effectively without direct authority, balancing between competing priorities while remaining flexible and creative.
- Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
- Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, and build consensus
EDUCATION & TRAINING
- Minimum of 2 years of eCommerce experience in an associate product manager or business analytics role, including: process definition, management and monitoring, release management, web experience, database, XML, and/or requirement definition.
- Proven analytical/technical aptitude evidenced by 2 or more years of successful experience in a quantitative role
- Previous retail or eCommerce experience
- Bachelor degree in IT, Computer Science, business or other related field