Analyst, Customer Insights
Key Performance Elements/Responsibilities:
- Experience in deep dive analysis on customer attribute data to produce quality insights that drive business strategies and value
- Efficient analytical problem-solving skills with the ability to quickly scope and deliver on an analytical ask and to work iteratively to refine a solution as needed
- Demonstrated strategic thinker and ability to bring thought leadership and guidance toward the cross functional teams this role partners with
- Partner with internal and external stakeholders to ensure that behavioral analytics and insights are embedded in decision making
Requirements:
Knowledge/Skills/Abilities:
- Knowledge of SQL and Python to transform, manipulate and analyze customer attribute data (including transactions, web browsing, inventory) and turn into revenue driving insights
- Ability to drive analyses that decomposes drivers of business performance across various dimensions: customer segment, product, selling channel, media channel
- Ability to concisely explain insights coming from complex data analyses through effective verbal/written communication and compelling data visualizations
- Experience with Snowflake, AWS, Tableau, Adobe Analytics is a plus
- Ability to manage multiple projects simultaneously and work autonomously with minimal supervision
- Bachelor’s degree in a quantitative discipline (Statistics, Applied Mathematics, Economics, etc) or sufficient on the job use of related skills.