Agile Project Manager, Personalized Customer Marketing, PMO
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ESSENTIAL ABILITIES, SKILLS AND EXPERIENCE
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Minimum of 8 years experience leading cross functional teams consisting of business leaders, third party technology vendors and software development teams consisting of both onsite and offshore resources, with at least 4 years spent applying an Agile Methodology leading Marketing programs in the Personalized Customer Engagement space.
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Strong experience with Agile Frameworks and Deployment methodologies in a customer-facing production environment. This includes working with the QA team to help develop test strategies and ensure all appropriate sign-offs are received and conform to a highly disciplined release management strategy.
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Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously.
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Deep financial acumen, with proven experience managing 8-figure capital projects that include labor, hardware and software; experience managing vendor SOW contract deliverables to ensure they are met and excepted; experience in the negotiation and establishment of new software, hardware and services contracts.
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Proven leadership skills, ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience.
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Ability to interact with executives, managers, subject matter experts, and product owners in matrix structure of product management team.
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Strong knowledge and understanding of the retail customer domain with the ability to establish/maintain high levels of stakeholder trust and confidence; prior experience leading customer loyalty, campaign management, and customer master data transformation efforts strongly preferred.
PERSONAL CHARACTERISTICS
The ideal candidate will possess the following performance and personal characteristics:
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Strong leadership skills with the ability to influence effectively without direct authority, balancing between competing priorities while remaining flexible and creative.
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Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
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Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, build consensus and drive the implementation of related changes.
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Excellent executive presence and a track record of success working closely with the C-Suite.
EDUCATION & TRAINING
A Bachelor’s degree in Business Administration, Management Information Systems or a related discipline required. Prior coursework in Computer Science or Computer Engineering preferred.
Certification as Project Management Professional (PMP), Agile Certified Practitioner (ACP), Certified Scrum Master (CSM), or one of the Scaled Agile Framework (SAFe) certifications is highly preferred.