A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman’s heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Neiman Marcus Group. 

Role Overview

The retail operations coordinator will play an important role in shaping the future of Retail Operations at Bergdorf Goodman. This role will focus heavily on project management of retail process enhancements, retail IT tools, device management, store events, IT issue tracking / resolution, and store communications.

Responsibilities

· Support store employees by troubleshooting and resolving common IT issues; iPhone/iPad set up, iPhone/iPad everyday management, Microsoft Authenticator

· Maintain customer facing store digital directories

· Manage help desk ticket creation and issue resolution

· Manage shared workspace devices, maintenance and scheduling

· Manage store-level accounts payable and invoice execution, partnering with multiple departments and corporate office

· Support store retail and employee meetings, events, vendor clinic set-ups including AV equipment

· Support with process improvements, pilots/tests, project rollouts, including development of project plans

· Lead efforts on various retail store projects and system implementations

· Execute and support planning and communication of other operational activities, impacting store systems

· Maintaining and improving of retail policies and procedures

· Manage store IT supplies, including budget management, sourcing of improved supplies, collecting store feedback, ensuring store is fully supported

· Maintain accuracy of store location database: POS, land line phones, printers, digital screen and directories, WIFI boosters and antennas, store speakers, including contact lists, and store attributes

· Assist in the procurement of end-user hardware (iPhones, iPads, laptops & accessories such as monitors, keyboards/mice)

· Assist service desk problem resolution for hardware and application issues, and assist with incident response. This may involve in-person and/or phone support

· Coordinate with users to troubleshoot issues, escalate unresolved problems, and ensure timely resolution

· Maintain accurate records of IT hardware inventory, including serial numbers, asset tags, and deployment status.

· Assist in the setup and configuration of new hardware and software applications for end-users

· Collaborate with IT teams to identify and implement process improvements and efficiency enhancements

· Participate in team meetings and training sessions to stay updated on IT policies, procedures, and technologies

· Provide excellent customer service, ensuring a positive experience for all end-users