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Loss Prevention Office Coordinator

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Administrative Support
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Bergdorf Goodman
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COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
 
DESCRIPTION
A Loss Prevention Associate is responsible for proactive prevention of shortages caused by internal theft, external theft, fraud, and paperwork errors.
QUALIFICATIONS
  • Maintain Loss Prevention files and documents in accordance with the companies document retention policies.   

  • Assist Loss Prevention management team with follow up on open case reports and review of completed LPMS cases ensuring the required elements are present.  

  • Assist charge back associate with the review of charge back performance versus plan. 

  • Assist Loss Prevention Investigators and Management team with the organization of accident report claims. (ensure claim submitted with insurance carrier and reporting to appropriate Management) 

  • Assist the Loss Prevention management team with the Loss Prevention Audit program and any related coordination, documentation and communication of results with the store management team. 

  • Coordinate  employee ID requests. Locker requests, and key requests.  

  • Monthly Audits-ensure audits are completed and turned in on time. 

  • Assist with the gathering of information on audit deficiencies and concerns through the established audit programs.  Assist Loss Prevention management team with the development of strategies to constantly communicate problem areas to Management.  Work with Management to make recommendations to address concerns and open issues. 

  • Work in conjunction with LP Investigators to develop and maintain LP partnerships with Selling Management. (Awareness, Department meetings, etc.…) 

  • Compilation of PowerPoint presentations for meetings 

  • Assist Loss Prevention Investigators and management with the planning of awareness meetings on each floor and ensure Investigator is prepared for the meeting. 

  • Ability to compile special reports as requested by Director of Loss Prevention (chargeback, audits, compliance, etc.…) 

  • Provide support on special projects in a solo or group setting 

  • Individual goals and objectives will be determined by the Director of Loss Prevention 

  • Work in conjunction with the Investigators to foster and maintain Loss Prevention partnerships with Selling Management  

 

In addition to assisting with other Loss Prevention functions as directed by Management.  This is subject to change at the directions of Management based on the business needs. 

 

Skills and Knowledge 

Proficiency in all Microsoft software (advanced Excel knowledge) 

Oracle based systems 

 

Qualifications 

Excellent written and verbal communication skills in order to review and communicate Loss Prevention reports 

Ability to learn proprietary programs and systems 

Ability to manage multiple projects concurrently 

Detailed oriented and results driven 

Highly Collaborative and adaptable to different audiences 

Strong analytical, communication and presentation skills 

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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