Service Ambassador, Handbags
Job Summary
To engage the customer in a friendly way throughout the store, attend to their needs quickly and contribute to a modern, elevated shopping experience
Key Responsibilities
Collaborating with others across departments to elevate the customer experience
· Ensures seamless transitions across service levels based on customer needs
· Demonstrates willingness to serve in areas of the store based on business need and required customer assistance
· Performs operational tasks as needed to help guide the customer journey
Evaluating customers’ service needs and determines appropriate level of sales assistance
· Acts as a personal host at store entrances and high traffic spaces
· Graciously processes returns for customers
· Demonstrates timely follow-through on customer requests, questions and needs
· Promotes the benefits of the InCircle program and opens new accounts
· Effectively utilizes mobile devices to communicate with customers and expand the business
Store and merchandise awareness
· Is knowledgeable and educates self on merchandise, events, promotions and policy
· Recommends merchandise based on product knowledge and customer preferences
· Effectively uses selling tools and store technology to sell across all channels
Maintaining the selling floor
· Assists in operational tasks
· Recovers sales floor
· Ensures audit compliance