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Service Ambassador, CUSP

Retail Store Sales
Neiman Marcus
Thanks for your interest in the Service Ambassador, CUSP position. Unfortunately this position has been closed but you can search our 676 open jobs by clicking here.


For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand,  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes,,, and  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job Summary

To engage the customer in a friendly way throughout the store, attend to their needs quickly and contribute to a modern, elevated shopping experience

Key Responsibilities


Collaborating with others across departments to elevate the customer experience


·    Ensures seamless transitions across service levels based on customer needs

·    Demonstrates willingness to serve in areas of the store based on business need and required customer assistance

·    Performs operational tasks as needed to help guide the customer journey


Evaluating customers’ service needs and determines appropriate level of sales assistance

·         Acts as a personal host at store entrances and high traffic spaces

·         Graciously processes returns for customers

·         Demonstrates timely follow-through on customer requests, questions and needs

·         Promotes the benefits of the InCircle program and opens new accounts

·         Effectively utilizes mobile devices to communicate with customers and expand the business


Store and merchandise awareness

·    Is knowledgeable and educates self on merchandise, events, promotions and policy

·    Recommends merchandise based on product knowledge and customer preferences

·    Effectively uses selling tools and store technology to sell across all channels


Maintaining the selling floor

·         Assists in operational tasks

·         Recovers sales floor

·         Ensures audit compliance




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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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