Service Ambassador
Purpose
To engage the customer in a friendly way throughout the store, attend to their needs quickly and contribute to a modern, elevated shopping experience. The Service Ambassador will spend ~25% of their time on hosting activities and ~75% on selling and other services.
Key Responsibilities
Act as a personal host to improve the customer experience (~25%)
Greets customers as a personal host at store entrances and high traffic spaces in a timely manner
Ensures seamless transitions across service levels based on customer needs
Serves in areas of the store based on business need and required customer assistance
Performs operational tasks as needed to help guide the customer journey
Meet customers’ service needs without pressuring
Handles customer transactions graciously and efficiently (sales, returns, exchanges, in-store pick-up, etc.)
Demonstrates timely follow-through on customer requests, questions and needs
Takes cues from customer and delivers the appropriate experience
Expected to meet customer satisfaction goal
Sell the store
Educates self and customers on merchandise, events, promotions, policy and services
Recommends merchandise based on product knowledge and customer preferences upon request from customer
Uses tools and technology effectively to deliver what the customer is looking for
Champions the operational experience by assisting in operational tasks
Expected to meet personal productivity standard
Contribute to team’s success
Collaborates with others to provide best customer experience
Steps in as a partner to expedite customer experience
Maintains positive working relationships
Transitions customer to appropriate associate based on service needs