Senior Digital Stylist

·         1 - 2 years previous luxury retail experience (selling experience preferred)

·         Experience working in a digital selling environment is strongly preferred.

·         Strong written skills that lend to clear and concise communication, including ability to effectively communicate via Microsoft Teams, email, live chat etc.

·         Ability to work a flexible schedule to include some evening and weekend hours as needed

·         Ability to multi-task

·         Demonstrated ability to build strong, on-going client relationships that create value for both NM and the customer

·         Strong time management skills with ability to successfully multi-task and prioritize competing responsibilities

·         Ability to quickly learn and adapt to new digital tools/technology and try new ways of working; thrives in a start-up like environment

·         Be a team player who contributes/ shares info with peers within a very collaborative environment

·         Demonstrated commitment to customer service excellence

·         Ability to work independently with little guidance; ability to utilize knowledge and tools provided to independently resolve customer questions/concerns

·         Ability to build strong internal business relationships across functions/teams to ensure seamless client experience

·         High School Diploma / equivalency required

Competencies 

Passion for People

·         Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement

·         Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption

·         Structures messages in a clear logical manner using the most appropriate communication medium

·         Responsible for the performance and career development of direct reports

·         Actively recruits and hires quality talent to add to team, planning for and creating talent bench  

·         Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure

·         Evaluates and calibrates performance fairly and provides feedback with consistent follow-up

·         Assures that rewards are tied to objectives and requirements

·         Promotes a positive environment of achievement, recognition, and celebration

·         Serves as a role model by establishing and adhering to high ethical standards

·         Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates

·         Speaks with truth and candor, modeling how to challenge the status quo appropriately

·         Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly

·         Creates a gracious and welcoming environment for internal and external customers as well as other partners

Passion for Business

·         Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities

·         Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks

·         Tracks progress against departmental strategies to execute properly and successfully

·         Proactively shares information, best practices, and new ideas with team to improve business and performance

·         Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)

·         Uses critical thinking skills to analyze problems and to recommend viable solutions

·         Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted

Passion for Personal Growth

·         Continuously builds skills and knowledge through training, coaching, and career experiences

·         Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry

·         Conveys energy and enthusiasm for NMG and personal work

·         Adapts personal approach in response to diverse situations and people

·         Responds to unexpected changes in work environment with creativity and resilience

·         Establishes and upholds high personal standards for individual work and environment

·         Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.