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Selling Assistant, Ladies Shoes - NorthPark

📁
Retail Store Sales
💼
Neiman Marcus

Summary Statement: Our clients are always at the center of what we do, and the Personal Stylist service goes above and beyond to delight our clients with wardrobe consultations, head-to-toe styling, behind the rope access to merchandise, and on-demand personal styling for any/all of their fashion needs.

 

We are looking for a for a professional and enthusiastic team player, with a demonstrated commitment to customer service excellence to assist our Personal Stylist / Client Advisor in creating a memorable experience for our customers.  This person will be responsible for assisting his/her stylist with client communication, outfit recommendations, and operational support during the selling process. 

 

Responsibilities & Qualifications

 

Responsibilities & Duties

Job Duties

  • Assist the Personal Stylist in preparing and executing selling appointments
  • Ring transactions at POS
  • Process merchandise for Fashionphile Service
  • Completing post appointment follow up, including order tracking, alterations, thank you notes
  • Help organize appointment scheduling
  • Enter and maintain precise clientele information
  • Assist with Digital selling and Social media presence
  • Assist in organizing gifting initiatives and experiences for Top Clients
  • Ensure all unsold merchandise is returned to stock
  • Ensure cleanliness of fitting rooms using housekeeping and maintenance services when necessary

 

Job Requirements

  • Excellent organizational and follow up skills
  • Excellent oral and written communication skills
  • Computer and systems proficiency
  • Fashion sensibility
  • Previous sales or retail experience is a plus

Qualifications

  • Experience working in a fast-paced environment
  • Styling, fashion and/or fashion retail experience is required
  • Experience with Microsoft Excel, Teams and Sharepoint
  • Any additional duties and responsibilities including projects, tasks, and activities as required
  • High School Diploma / equivalency required.
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

 

Passion for People

  • Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
  • Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
  • Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

  • Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers
  • Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
  • Thinks creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and willingness to overcome challenges

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Conveys energy and enthusiasm for Neiman Marcus Group and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

 

 

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Summary Statement: Our clients are always at the center of what we do, and the Personal Stylist service goes above and beyond to delight our clients with wardrobe consultations, head-to-toe styling, behind the rope access to merchandise, and on-demand personal styling for any/all of their fashion needs.

 

We are looking for a for a professional and enthusiastic team player, with a demonstrated commitment to customer service excellence to assist our Personal Stylist / Client Advisor in creating a memorable experience for our customers.  This person will be responsible for assisting his/her stylist with client communication, outfit recommendations, and operational support during the selling process. 

 

Responsibilities & Qualifications

 

Responsibilities & Duties

Job Duties

  • Assist the Personal Stylist in preparing and executing selling appointments
  • Ring transactions at POS
  • Process merchandise for Fashionphile Service
  • Completing post appointment follow up, including order tracking, alterations, thank you notes
  • Help organize appointment scheduling
  • Enter and maintain precise clientele information
  • Assist with Digital selling and Social media presence
  • Assist in organizing gifting initiatives and experiences for Top Clients
  • Ensure all unsold merchandise is returned to stock
  • Ensure cleanliness of fitting rooms using housekeeping and maintenance services when necessary

 

Job Requirements

  • Excellent organizational and follow up skills
  • Excellent oral and written communication skills
  • Computer and systems proficiency
  • Fashion sensibility
  • Previous sales or retail experience is a plus

Qualifications

  • Experience working in a fast-paced environment
  • Styling, fashion and/or fashion retail experience is required
  • Experience with Microsoft Excel, Teams and Sharepoint
  • Any additional duties and responsibilities including projects, tasks, and activities as required
  • High School Diploma / equivalency required.
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

 

Passion for People

  • Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
  • Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
  • Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

  • Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers
  • Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
  • Thinks creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and willingness to overcome challenges

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Conveys energy and enthusiasm for Neiman Marcus Group and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

 

 

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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