Regional Director of Retail Performance and Ops- Central

Summary Statement: The Regional Director of Retail Performance and Store Operations is assigned to a region. This role is responsible for managing resources and upholding operational performance to effectively support and maximize overall sales and profitability in their region. They are also responsible for enhancing the customer experience to support regional sales while maximizing bottom-line profitability.

 Responsibilities & Qualifications

Estimated Time Breakdown

Responsibilities & Duties

·        Ensures execution of and provides input into the creation of store Retail Performance and Store Operations strategy in partnership with VP

·        Leads expense management to drive profitability for their region

o   Oversees payroll and non-payroll expenses

o   Manages and oversees capital funding projects for the stores in their region

·        Oversees labor, scheduling, staffing of each store in the assigned region

·        Flexes resources, processes, and behaviors to maximize profitability for the region

·        Partners with store and corporate leaders to appropriately prioritize and flex workload to maximize store performance

·        Communicates direction, process, and strategy to Senior Managers in the stores and measures overall performance of KPIs

·        Provides feedback and insight into the performance of Senior Manager and Sales Support Managers

·        Solicits and shares feedback to identify best practices and communicates up and down the organizational structure to improve performance and profitability

·        Leads cross-functionally to drive Retail Performance and Store Operational efficiency

·        Partners cross-functionally with IT in the event of technology issues

·        Partners cross-functionally with Supply Chain

·        Directs and manages up to 15 stores within the region

·        Upholds Retail Performance and Store Operational consistency within the region

·        Serves as liaison between corporate and stores for Retail Performance and Store Operations

·        Collaborates with and informs the RELs concerning overall regional performance to ensure alignment of expectations

Qualifications

·        7+ years of experience, luxury+G4:G17 retail fashion experience preferred

·        4-year degree preferred

·        Proven track record achieving results across multiple businesses

·        History of leading, motivating, and coaching teams to achieve objectives

·        Advanced business acumen and analytical skills

·        Excellent oral and written communication skills

·        Strong attention to detail

·        "Win together" mentality

·        In-depth knowledge of profit and loss management

·        Advanced proficiency with MS Office Product Suite  

·        Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

·        Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

·        Travel may be required, up to 60%

Competencies

Passion for People

·        Fosters an environment of cross-organizational collaboration, inclusiveness, information-sharing, and problem-solving

·        Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption

·        Structures messages in a clear logical manner using the most appropriate communication medium 

·        Responsible for the performance and career development of direct reports    

·        Provides coaching and counseling to assist others in identifying training or experiences needed to grow professionally and advocates for team members’ career progressions

·        Identifies and develops key talents 

·        Assures that rewards are tied to objectives and requirements

·        Promotes and encourages a positive environment of achievement, recognition, and celebration

·        Serves as a role model by establishing and adhering to high ethical standards

·        Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates

·        Speaks with truth and candor, modeling how to challenge the status quo appropriately

·        Creates a safe and trusting work environment that encourages open, honest dialogue

·        Demonstrates commitment to exceptional internal and external Customer Service through reinforcing communications and learning opportunities

·        Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly

·        Creates a gracious and welcoming environment for internal and external customers as well as other partners

Passion for Business

·        Fosters creative thinking and risk-taking amongst team, and sees to it that best ideas are shared and acted upon

·        Demonstrates a history of effective decision-making and coaches others in making good decisions

·        Defines clear priorities for direct reports and enables focus on most critical activities to improve performance

·        Demonstrates flexibility and decisiveness in changing direction as the business environment dictates to achieve the strategic objectives

·        Fosters consistent reflection on past performance and facilitates continuous improvement

·        Promotes and encourages idea-sharing

·        Acts as key change agent, demonstrates commitment to change and coaches direct reports on roles in change

Passion for Personal Growth

·        Continuously builds skills and knowledge through training, coaching, and career experiences

·        Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry

·        Conveys energy and enthusiasm for NMG and personal work

·        Adapts personal approach in response to diverse situations and people

·        Responds to unexpected changes in work environment with creativity and resilience

·        Establishes and upholds high personal standards for individual work and environment

·        Maintains a customer-centric mentality versus a solely store-centric one