Personal Stylist - Michigan Ave
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Create the ultimate client experience
- Offers a friendly greeting to all clients and quickly puts them at ease
- Fosters and deepens client relationships in a personalized way
- Partners with clients in creating their style and addressing their needs
- Connects with clients through every personal and seamless interaction
- Interacts with clients mainly by appointment and visits clients outside of store for wardrobe assessment
Boost sales through omnichannel and cross-selling
- Provides highly personalized edits and advises client on fashion, trends, brands, and events
- Demonstates elevated levels of passion, creativity, and style expertise
- Provides personalized recommendations based on expert product knowledge and deep understanding of client taste
- Combines omnitude approach and expert styling skills to sell merchandise across all channels
- Utilizes selling tools and store technology to sell across all channels effectively
- Maximizes the benefits of the InCircle program for clients
Cultivate, grow, and protect client base
- Deepens the client relationship through an intimate and ongoing personalized connection
- Strategizes own business and drives productivity through cross-selling and highly-cultivated client relationships
- Utilizes digital tools and social media to further develop personal following, deepen client connections, and serve client needs
- Proactively utilizes mobile devices and selling technology for targeted outreach and to maximize sales and client satisfaction
- Acquires clients primarily through networking and referrals
Champion Operational Excellence
- Assists in operational tasks (actively maintaiins selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
- Ensures audit compliance
Contribute to Team Success
- Serves as a role model to others
- Partners with others to provide the best client experience
- Actively creates a positive work environment through teamwork and collaboration
- Maintains positive working relationships throughout the company