Market Manager, Digital Client Advisor

Responsibilities and Duties

• Directly manages fully remote (>75% off the floor time) Digital Client Advisors (5+)
  • Achieves business objectives and sets goals for direct reports
  • Develops, motivates, and trains in all aspects
  • Owns performance management
• Supports in the leadership of DCA’s (indirect reporting, ~60+) and related activities in respective markets, including but not limited to:
  • Leveraging digital selling reports to support driving sales and drive digital behaviors
  • Providing feedback and observes performance in partnership with store leadership
  • Supporting training opportunities for DCA-specific initiatives
• Owns and drives digital conversion for DCA’s—pushing both quantity and quality so DCA’s can scale relationships to more clients
• Owns processes & performance for DCA-only technology and pilot programs
• Owns all aspects of Digital Selling workspaces including Style Labs (i.e., manage props, oversees DCA working hours, scheduling of space, etc.)
• Owns all remote activity for DCA's when they are not in the store (i.e., adherence to clocking in/out policies, quantification of work while at home, ensuring technology needs are met at home, etc.)
• Establishes relationships with all store leadership and cross-functional corporate teams (i.e., promotes DCA program, workstreams, partners with DLE)
• Provides recommendations and actions development (i.e., performance, social media), training and coaching for current and new DCA’s
• Partners and supports Market Metro Managers and Client Development Leads, as needed, with digital leadership for advancing general sales associates.
• Partners with Style Curation team for DCA content execution and drives social media development
• Drives SA Match program in-store (SA match to be mostly limited to DCA's) as well as Stanley app styling chat
• Partners with GM/HR to support recruitment of digital talent for market
• Lead weekly regional market calls with DCA’s
• Lead bi-weekly market calls with in-store leadership 
• Participate in weekly MDCA calls, monthly all-DCA team calls, and other relevant calls
• Provides input for future iterations of the digital selling playbook based on top talent digital trends
• Shares out best practices with team

Qualifications

• Entrepreneurially driven and goal oriented with the ability to multi-task with little or no direction
• Exceptional with technology and has experience using multiple digital tools to enhance the selling experience
• Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
• Strong organizational and project management skills
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• 4-6 years of relevant experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Proven track record of achieving business results
• History of building, leading, motivating, and coaching teams to achieve objectives
• Excellent oral and written communication skills
• Strong attention to detail
• “Win Together” mentality
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays