Manager, Store & Retail Operations - Tampa Bay
Qualifications
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4-6 years of relevant experience, luxury retail fashion experience preferred
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4-year degree preferred
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Proven track record achieving business results
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History of leading, motivating, and coaching teams to achieve objectives
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Advanced business acumen and analytical skills
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Excellent oral and written communication skills
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Strong attention to detail
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"Win together" mentality
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Basic proficiency with MS Office Product Suite, advanced proficiency preferred
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Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
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Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Passion for People
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Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
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Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
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Structures messages in a clear logical manner using the most appropriate communication medium
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Responsible for the performance and career development of direct reports
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Actively recruits and hires quality talent to add to team, planning for and creating talent bench
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Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
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Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
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Assures that rewards are tied to objectives and requirements
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Promotes a positive environment of achievement, recognition, and celebration
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Serves as a role model by establishing and adhering to high ethical standards
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Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
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Speaks with truth and candor, modeling how to challenge the status quo appropriately
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Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
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Creates a gracious and welcoming environment for internal and external customers as well as other partners
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Creates a gracious and welcoming environment for internal and external customers and other partners
Passion for Business
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Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
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Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
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Tracks progress against departmental strategies to execute properly and successfully
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Proactively shares information, best practices, and new ideas with team to improve business and performance
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Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
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Uses critical thinking skills to analyze problems and to recommend viable solutions
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Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted
Passion for Personal Growth
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Continuously builds skills and knowledge through training, coaching, and career experiences
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Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
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Conveys energy and enthusiasm for NMG and personal work
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Adapts personal approach in response to diverse situations and people
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Responds to unexpected changes in work environment with creativity and resilience
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Establishes and upholds high personal standards for individual work and environment
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Maintains a customer-centric mentality versus a solely store-centric one
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.