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Manager, Alterations - Multi Store

📁
Alterations
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Neiman Marcus

NEIMAN MARCUS GROUP


Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

 

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

 

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

 

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. 

 

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

 

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.

Job Description:

  • Lead Alterations Fitter in stores.   Alterations Manager is expected to attend customer fittings and lead team of fitters.
  • Plan and organize production workload of alterations garments for store team & for service center production.
  • Produce work quality comparable to or better than the original workmanship of each garment altered.
  • Complete garments by expected customer promise date.
  • Organize work flow and distribute work to staff & service centers.
  • Help motivate and/or train staff and monitor cross training of each employee to become specialized and proficient in multiple areas of sewing.
  • Oversee the following specialized alterations.
      • Buttonholes
      • Trouser Recuts
      • Knitted Hems
      • Double Blind Machine Hems
      • Garment made of Double Faced Fabrics
      • Leather Garments
  • Monitor work units and quality of each garment. 
  • Perform random, in-process quality inspections and develop a method which ensures 100% final inspection of finished garments.
  • Report malfunctioning equipment and machinery in the workrooms
  • Select, test and purchase all tailoring supplies needed through supervisor. 
  • Support opening and closing procedures of workroom.
  • Monitor timekeeping of associates.
  • Support deliveries and shipments from store to service centers.
  • Establish a harmonious and positive relationship with the team and Service Center to help maintain a qualitative perception of the service among salespeople, customers and store management.
  • Involvement in the Check In, Check Out, Inbounding and Out Bounding processes to check and inspect the merchandise in/out to produce all the documentation necessary to manage and control the business.  

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Neiman Marcus

White Plains, New York

📁 Alterations

Neiman Marcus

White Plains, New York

📁 Alterations

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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