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Loss Prevention Investigator

📁
Supply Chain/Logistics/Operations
💼
Neiman Marcus

NEIMAN MARCUS GROUP

 

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

 

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

 

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

 

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. 

 

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

 

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.


DESCRIPTION
A Loss Prevention Associate is responsible for proactive prevention of shortages caused by internal theft, external theft, fraud, and paperwork errors.

Key Performance Elements:

  • Provide protection of all company assets including people, property, and information systems.
  • Conduct investigations relating to employee dishonesty & unethical activity, credit fraud, workplace violence, and other incidents.
  • Respond to emergency situations such as medical, fire, weather and security related incidents.
  • Enforce Loss Prevention Policy & Procedures, Merchandise Protection Standards and Safety.
  • Identify associates and other authorized personnel entering the facility using access control system, issuing visitor passes and maintaining sign-in logs.  
  • Monitor facility using CCTV and control access to shipping & receiving docks and all other key areas in the facility.
  • Perform interior /exterior patrols of the facility to prevent and detect security breaches, safety hazards and ensure security of doors, gates, trailers, etc.
  • Conduct audits to control shrinkage while providing awareness programs for all associates within the facility.

Requirements:

Knowledge/Skills/Abilities

  • One or more years of Loss Prevention experience preferred or equivalent education in the Criminal Justice field.
  • Maintains a professional demeanor at all times.
  • Strong interpersonal and communication skills with associates, visitors and vendors.
  • Strong conflict resolution skills with the ability to perform under pressure.
  • Computer skills on a variety of programs.

 Special requirements of the facility:

  • Operation of access control system, burglar and fire systems, and special response procedures for sensitive and or high security areas.  
  • Must be able to work flexible hours including days, overnights, weekends and holidays.
  • Ability to work in adverse conditions, including but not limited to inclement weather, low light, and temperature extremes.
  • Position requires regular walking, standing, and sitting for extended periods of time.

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Neiman Marcus

Dallas, Texas

📁 Supply Chain/Logistics/Operations

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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