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Lead Support Associate

📁
Supply Chain/Logistics/Operations
💼
Neiman Marcus

COMPANY OVERVIEW 

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands. 

The Lead Receiving Associate supports the Sales Support Manager, Operations by overseeing all aspects of the shipping and receiving of merchandise. 
  • This lead supports the omnichannel approach by providing a seamless shopping experience to both the online and in store customer. The Receiving Lead may also act as a Manager on Duty and assist in leading the store’s daily operations.
  • Process store receipts to be floor ready:  hung, sensored and ticketed appropriately
  • Receive various trucks and process incoming merchandise in an efficient, and organized manner
  • Return defective/broken goods to original source for claims
  • Process damaged goods for inventory control
  • Communicate with appropriate division regarding shipment delays and errors
  • Assist with inventory balances of shipped merchandise
  • Work closely with Store Management and Associates to fulfill customer orders and transfers in a timely manner
  • Perform Manager on Duty responsibilities when scheduled, including overseeing total store operations, responding to customer service issues, prioritizing and delegating associate workload and responding to staffing concerns appropriately
  • Support the onboarding process for new associates and deliver technical training in areas of expertise
  • Objectively assess associate performance and provide feedback to management to address development opportunities
  • Foster a positive work environment by delivering recognition
  • Box merchandise and package for shipment with appropriate outbound paperwork
  • Field calls from customer service on order changes including address changes, cancellations, and customer issues
  • Serve as a liaison between the online fulfillment center and store operations
  • Follow all safety procedures on the dock and in all other work areas

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Neiman Marcus

Short Hills, New Jersey

📁 Supply Chain/Logistics/Operations

Neiman Marcus

Short Hills, New Jersey

📁 Supply Chain/Logistics/Operations

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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